As marketers, consumers, and innovators why are we still accepting ‘Black Friday’ in our customer experience?

What is an innovation strategy? Where the reactive response to the unstructured nature of necessity meets the proactive projecting of...

So many things happened in 2020 that have changed our lives in so many ways. Innovativeness has been impacted as well, this post explores.

In the past year, the pandemic has exposed vulnerabilities in most business models and placed stress on entire industries, and while the...

Back in April, I created a webinar entitled “Leadership Lessons in Uncertain Times ” which was developed with an optimistic yet practical...

An opportunity map is a business development tool to help businesses systematically plan for and target opportunities

The core values of a company are the fundamental beliefs that guide the behavior of the company. But really how important are they?

Underlying an innovative culture driven by an innovative leader or leaders is innovativeness.

Understand the barriers to innovativeness that an innovation strategy can be developed around to ultimately eliminate issues.

some firms launch innovations into the market that totally miss their target market. Innovations miss their target market because of timing

Customer experience (CX) is a key aspect to the innovativeness of an organization. Particularly, in knowledge-intensive business service...

Despite every HR professional’s attempts at making the workplace amenable to all employees, such that they perform at a high level,...

Innovation is such a hot buzzword these days and for good reason. In industry the idea of innovation prompts thoughts of the impact of...

Service design may be misunderstood and undervalued as simply being a designing of services, involving trial and error. Moving a...

Creating value in large businesses is fundamentally different than creating value for small businesses. In this post, I shed some light...

In a previous blog post, I discussed the 10 elements of an innovative culture. In that post, I described the ideal qualities of an...

Target Market Definition One of the most important concepts I’ve learned while being a full time entrepreneur is that you’re a marketer...

Powering Up Your Best Asset! This is the third fourth in a series of posts that tackle the most misunderstood and under utilized skill in...

From a very young age I was taught what I shouldn’t do and that I must deal with the consequences of making mistakes. Growing up in a...

Stop So You Can Go This is the third in a series of posts that tackle the most misunderstood and under utilized skill in business...