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Cracking The Customer Experience Code

Cracking The Customer Experience Code

Leadership Capacities & Branding

Leadership Capacities & Branding

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Leadership Series Part 4

Leadership Series Part 4

Powering Up Your Best Asset! This is the third fourth in a series of posts that tackle the most misunderstood and under utilized skill in business environments. Leadership is influence and the difference between being good and being great. There is a plethora of self-help guides out there that are focused on helping you to improve, enhance, advance, and progress. These guides run the gamut from list-based articles with quick and handy bullet points to programs spanning weeks

How does Failure fit into your innovation strategy?

How does Failure fit into your innovation strategy?

From a very young age I was taught what I shouldn’t do and that I must deal with the consequences of making mistakes. Growing up in a single parent home, my Mom did her best to protect my brother and I from mistakes by helping us understand the importance of our decisions and the practice of making good decisions. As a young adult, early in my business career I had bosses that didn’t tolerate mistakes even if the mistake was in their delivery of the assignment. I found myse

Leadership Series Part 3

Leadership Series Part 3

Stop So You Can Go This is the third in a series of posts that tackle the most misunderstood and under utilized skill in business environments. Leadership is influence and the difference between being good and being great. Chasing your dream takes a lot of grit, courage, and a go-go-go attitude. There are things that must be done so that you can get to the next level or the next step. Everyone has a To-Do List, an Action List, a grocery list, and so on. It helps keep you on

Leadership Series - Part 2

Leadership Series - Part 2

How Do I Raise My Lid? This is the second in a series of posts that tackle the most misunderstood and under utilized skill in business environments. Leadership is influence and the difference between being good and great. Reflection There are several things you can do to help raise your Lid. And, one of the best things you can do is to value your experience with Reflection. Reflection is probably the most underutilized tool in our society today because it requires thinking.

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