Cracking The Customer Experience Code
Customer experience (CX) is a key aspect to the innovativeness of an organization. Particularly, in knowledge-intensive business service firms, customer experience is one of the key factors driving growth, sustainability, and value creation. In addition to CX, employee engagement (EE) is critical to advancing innovativeness in organizations. EE is also integral to an innovative culture which is also important to an organization’s innovativeness. Here is a past post on inn
