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Recent Posts
Exploring Service Design
Service design may be misunderstood and undervalued as simply being a designing of services, involving trial and error. Moving a potential need into an operational concept, without acceptance tests or quantifiable processes. This is not service design. Service design aids an architectural and efficient approach to building intangible goods. This involves the arrangement of processes in the origination of market offerings and value creation as described by Sangiorgi & Pren
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